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• Attending day-to-day activities with high professional and sufficient way. • Reply all agents inquires on time with high professionalism, well presented offers, full needed information and most competitive rates to materialize maximum business. • Receive the confirmed bookings with all required information from the agents and open files on internal system. • Ensure that all work executed in a correct and timely manner in alignment with services booked as per each file’s requirements. • Arranging for meet & assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary. • Facilitating for smooth and easy execution of services from arrival till departure. • Send confirmation of the services to the agents on time with full information, presentable and professional way. • Re-negotiate with all suppliers to reduce the rates and achieve maximum benefits for the file. • Adhere to all agents’ requirements to give them maximum satisfaction and create agent loyalty to mainly Asia. • Follow-up cash / advances supplier’s payment in coordination with the account to eliminate any issues, which can affect the service. • Coordinate with other departments, transportation and ground operation to make sure all services done accordingly to client’s itinerary with accuracy and quality. • Monitoring operation team daily activities with agents for assuring of fast, professional and efficiency. • Monitoring operation team daily correspondence with suppliers and solve all issues. • Monitoring all confirmed files on Internal system and fiscally check all files before arrival for complete correspondence and confirmation. • Checking all files after departure for feedback to ensure all services provided in high standard. • Handle unforeseen problems, complaints and determine eligibility for money returns. • Develop and maintain supplier relationships within the region. • Arrange performance reviews with key suppliers and internal stakeholders to evaluate supplier performance and make recommendations to address issues and exploit opportunities. • Perform analysis of supplier spend data and process metrics to proactively recommend improvements. • Provide feedback to stakeholders and management regarding status of projects and initiatives. • Ensure compliance to travel policy • Drive continuous improvement plans for travel programTRAVEL AGENCY & TOURS, TRADING AND REAL ESTATES
Bachelor's or Equivalent
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