Customer Experience Representative [United States]

 

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Ryerson has an opportunity for a Customer Experience Representative. As a Customer Experience Representative, you are responsible for growing transactional customer accounts and providing outstanding customer service to our customers.

The future will be made from metal. At Ryerson, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Roles and Responsibilities:

• Build territory/account approach and monitor resources
• Works with different departments to execute account development plans
• Works within established procedures with a moderate degree of supervision
• Identifies problems and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
• Prioritizes concurrent customer's demands and provides satisfactory service to all
• Balances concurrent requests for assistance from internal and external customers for customer service issues
• Tasks must be completed with speed and accuracy
• Other duties as assigned by management and supervision

Ryerson collects certain personal information from applicants in order to carry out our application and recruitment process. A full notice outlining what information is collected, the purpose for collection, and your rights under the CCPA can be found at [https://www.ryerson.com/ccpa

Position Requirements:
•Bachelor’s degree preferred in Sales, Marketing, Manufacturing or Engineering

• Prior customer experience, sales, hospitality, retail or industry experience is preferred
• Desire to learn about metals, its products and the industries Ryerson supports
• Excellent professional written, verbal and interpersonal communication skills required
• Proficiency within Microsoft applications (Outlook, Excel, Word) required
• Ability to multi-task and prioritize in a rapidly changing environment
• Positive attitude, competitive, goal-oriented, driven with a passion to excel
• Flexible and solutions-oriented

Salary: $25.03-31.29 hourly. A starting salary higher than $25.03-$31.29 is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale

Experience Required: 1 - 3 Years

Education Required: Bachelors Degree Preferred

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