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CUSTOMER SERVICE EXECUTIVE - INTERNATIONAL BANK
- Location : Bukit Jalik - Nearby LRT Bukit Jalil
- Basic : RM 3000 - RM 3300
- Shift Allowance : RM 300 - RM 400 monthly
- KPI : RM 0 - RM 5000 & above - quarterly (depends on the sale that you closed with customers
- Fluent in Bahasa Melayu and English
- Supporting MY market
- 9 hrs per day - including 1 hr break
- 5 days working, 2 days off
- 24/7 rotational shift (monthly rotation)
JOB DESCRIPTION
- Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
- Sign up customers for I-Banking
- Route calls through IVR where applicable
- Maintain contact records to reflect current information
- Requests and complaints Turn around
- Promote cross sell of all banking products
- Maintain accuracy of information given to customers
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any mis-selling
Knowledge/Skills/Experience
- Graduate / SPM with minimum of 2 years experience.
- Fresher or with 1-2 years of experience
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service orientation
- Willingness to learn additional products
Job Types: Full-time, Permanent
Salary: RM3,000.00 - RM3,300.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Commission pay
- Performance bonus
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