JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
$ads={1}
How We support the Whole You:Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
Benefits to eligible employees, include:
Annual Leave
Sick Leave
Staff referral bonus
On-the-job training
Promotion opportunities
Commercial health insurance
What this job involves
Title
Guest Service Ambassador
(Job Band – B2)
Business unit
SAP
WD – Corporate Solutions
Reporting to
Workplace Experience Manager / Facilities Manager
Overall Role
Support the employee experience by providing hospitable and warm customer service at the reception & meeting area
Assist Facilities Management in the delivery of soft & hard services
To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
Be the voice of the customer by listening and providing for their requests
Duties & responsibilities
Need to be culturally sensitive and perform work ethically and with integrity
Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station
Responds to requests for information, service, and assistance in a timely manner
Responsible for incoming phone calls pick up. Make records for some important calls and prompt deliver the important information to the related department
In charge of stationary application, as well as office daily consumption ordering
Manage the document collection point in reception area, including internal document, domestic / international express, staff reimbursement and insurance claim
To handle enquiries on all matters related to soft services requests for the Users
Assist Helpdesk by answering call and ensure all calls are log into Helpdesk system and ensure tickets are being followed up by the relevant team
Assist with any other duties as assigned by the reporting Manager for any operational or business needs
Handle Vendor invoices that include coding, tracking the payment
Assist all soft services related matter (reception, mailroom, etc.)
Key Competencies
Able to multitask and resolve multiple requests simultaneously
Adequate interpersonal skills to manage diverse range of service providers and Client representatives
Good people skills and ability to interact with a wide range of client users and demands
PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
Good communicator, confident, friendly, engaging
“Customer first” mind set
Key Measurables
(KPIs)
To provide professional and friendly front desk service to client and administrative support to operation
Compliance with the Service Level Agreement established between Jones Lang LaSalle and SAP
Behavioural Competencies
PERSONAL EFFECTIVENESS
Contributes via regular feedback, to the overall performance of the delivery team
Set targets for self to achieve maximum team performance
RELATIONSHIP BUILDING
Promote open, constructive, and collaborative relations with superiors, peers, and clients.
Gain respect from the team and clients.
COMMUNICATION
Listens effectively and communicate through actions and example. Has good written communication skills
General Requirements
Relevant experience in multi-national company preferred
Good appearance
Good Sense of service manner and good teamwork spirit
Office Skills (good at PPT, Excel etc.)
Basic English communicable (spoken and written)
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
$ads={2}
