Company Description
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Ko wai mātou - About us
Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.
Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.
We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.
Through our 30+ services we connected with over 2.7 million individual people last year (to 30 June 2022.)
We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.
Job Description
- Provide Leadership and direction to a team of Mental Health Advisors & Professionals
- Develop a high performing team capable of meeting key performance indicators
- Work from our Auckland, Wellington, Christchurch offices with some work from home
Mō tēnei tūranga - About the role
We are seeking a motivated and experienced practitioner who has experience in leading and supporting a team that delivers an exceptional brief intervention experience to Service Users. You will be welcomed into our Leadership team working alongside a full time experienced Service Delivery Manager and People Leaders.
This involves, supporting team members provide a high-level quality service to Service Users and their Whanau, working within regulatory codes of conduct and practice, and within ethical, legislative and Whakarongorau Aotearoa’s processes and practices.
Performance
- Ensure your team members are adequately coached and trained to deliver the best clinical and customer service
- Ensure your team is focused on performance across the key performance indicators
- Build and encourage constructive relationships across the organisation
- Take responsibility for your team’s understanding of operational and clinical processes
- Undertake on-call Duty Manager duties for clinical support and debriefing escalation on a rotational basis
- Duties of the People Leader – role may change from time to time to meet operational or other requirements with mutual consultation and agreement
Qualifications
Mōu ake - About you
Ōu āheitanga ōu pūkenga hoki - Skills and competence
- Confidently able to hold appropriate coaching, behaviour and performance conversations with team members
- Able to navigate, support, follow and lead change management initiatives
- Confident with technology
- Proven ability to lead process and service delivery improvement
- Confident with driving service performance through managing against daily, weekly and monthly key performance indicators
- Able to support on-going clinical service improvements as well as other business needs
Ōu wheako ōu mātauranga hoki - Qualifications and experience
- Qualification in a relevant field e.g. counselling, addictions, social work, psychology, psychotherapy - essential
- Registration with a relevant professional body - advantageous
- 4+ years’ experience working in Mental Health and Addiction’s role
- Ideally management experience and/or relevant management qualifications
Additional Information
Ō mātou uara - Our values
E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them
- Mahia te mea tika / Do the right thing
- Hihiri e te kounga / Motivated by quality
- Ngākau nui ki te pai ake / Passion for better
- Pokohiwi ki Pokohiwi / Shoulder to shoulder
To tatou tikanga | Our culture
Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.
Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.
We are committed to ensuring our workforce reflects the community we support.
